Shipping FAQS

For most orders, we ship using a sea shipping service from China. All the products are loaded on pallets prior to shipment.FedEx offers a number of options for both inside the US and for international shipping. The options that are available to you, along with FedEx’s estimated transit times, are shown in the dropdown during checkout after you enter your full shipping address. The definitions and service guarantees for each of the possible options are found below. FedEx US (Domestic) Services/FedEx International Services

If you are expediting production on your order, we strongly suggest that you also select an expedited shipping method to avoid undue delay in shipping transit. If your order is large and could be over 180 lbs, contact our Customer Support team if you need quick delivery service. We will assist in determining whether expedited freight options are available to help you receive your order more quickly than standard freight.

As long as you give the customized size, material and grams, our customer service will help calculate the weight cost.

Yes, please give the contact of your logistics company, and our customer service will help to contact to ship out the products.

We’ll get you quotes for the new methods and will simply charge the difference between any prepaid shipping and the new method when the order goes out. Sea shipping is very different than air shipping. Once the cargo is picked up to the sea shipping or air shipping company, it is very hard to change.

We ship all boxes flat, to secure the lowest shipping rates and better ensure safe transit. Our mailers are delivered as fully unassembled box sheets. We have a helpful assembly video here to help you assemble upon delivery.Our paperboard cartons and corrugated shippers are delivered with the edge seam glued, so no assembly is required. Pop them open, and close or tape the tops and bottoms as needed. Most orders ship using a parcel carrier such as cartons and may be packed in multiple, custom-sized parcels.  

The box is shipped to you pre-formed. Which means that shipping can be a bit more expensive. If it is a rigid box like a jewelry box or a cylindrical box, it will take up more space and the shipping cost will increase.

Yes, but be sure to contact us before or after placing your order though. Shipping rates can be different if the truck needs to go in a residential area. Regardless, our team will accommodate your needs.

Yes! Ship to world wide.

We can ship to multiple locations for you, Shipping costs will increase.

Due to the value of the goods, we recommend an adult to sign for receipt